Policies and Procedures
COVID-19 Policy and Procedures
We accept the following forms of payments: debit cards or credit cards. The website will prompt you to pay in full upon the selection of services. You have the opportunity to book in advance, but no less than 48 hours. There is a $100 non-refundable deposit included within your service package.
Events canceled up to 72 hours prior to the scheduled event will be refunded in full. If the event is canceled within 48 hours of the scheduled event, the customer will receive payment less the non-refundable deposit of $100.
We will make every effort to postpone/reschedule your event, with no penalty, to another date should cancellation be necessary.
Our primary service area is a 40-mile radius of Monroe, GA Zip code 30655 and 30656. If you are outside the 40-mile radius there is an additional fee for mileage.
Major Gaming LLC’s video gaming trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm or other strong weather event) please contact us to begin the rescheduling.
On Sight Entertainment does require a parent or responsible adult to be present inside our game theater for parties with guests under age 10, and just outside of the trailer at all times for older children. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around Major Gaming LLC equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
Neither Major Gaming LLC nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Major Gaming LLC reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients guests. Neither Major Gaming LLC nor its employees assume any responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may use these photos on our Facebook page and/or our web site. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please contact us prior to the party or let the Game Coach know immediately upon our arrival. This is a service we provide to our guests so they can be sure to capture their party as it happens.
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS
Major Gaming LLC will not play any “M” rated or higher game in the video game theater without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.
WARNING: PHOTOSENSITIVITY/EPILEPSY SEIZURES
A very small percentage of individuals may experience epileptic seizures or blackouts when exposed to certain light patterns or flashing lights. Exposure to certain patterns or backgrounds on a television screen or when playing video games may trigger epileptic seizures or blackouts in these individuals. These conditions may trigger previously undetected epileptic symptoms or seizures in persons who have no history of prior seizures or epilepsy. If you, or anyone in your family has an epileptic condition or has had seizures of any kind, consult your physician before playing.
IMMEDIATELY DISCONTINUE use and consult your physician before resuming gameplay. If you or your child experience any of the following health problems or symptoms:
Eye or muscle twitches
Loss of awareness
Any involuntary movement or convulsion
RESUME GAME PLAY ONLY ON APPROVAL OF YOUR PHYSICIAN.
For Inflatable Rental
On behalf of all children and adults in your care participating in activities that involves the inflatable bounce houses, acknowledge and agree to the terms and conditions identified below:
There are risks, both known and unknown, using any inflatable or amusement device, including, but not limited to physical injury, emotional injury, distress, paralysis and even death. The risk of serious injury from participating in inflatable bounce house activities, although minimal, does exist, as it does in all play and amusement activities.
If the inflatable bounce house is being used outdoors, you take responsibility to make sure the bounce house is setup correctly. You will make sure to use all the stakes provided for grounding the inflatable bounce house, and make sure all safety tie-downs are securely attached. If there are wind gusts up to 10 MPH, You will remove all individuals from the inflatable bounce house and deflate it to ensure the safety of all participants.
All participate in any inflatable bounce house activities are physically, mentally and emotionally fit to participate in such activities.
Should any children be dropped off in your care for use of the inflatable bounce house, you will inform them to follow all rules of participation and will trust their judgment or the judgment or my representative in their safe participation. You understand Major Gaming LLC staff does not provide a sitting service and is not responsible for their safe participation.
On behalf of all participants, You, as the renter, knowingly and freely assume all risks of injury and agree to hold harmless Major Gaming LLC, its owners, managers, agents and employees with respect to any claims, demands, causes or rights of action, even if arising from the action, acts of omission or negligence of said entities or individuals.